TERMS, CONDITIONS AND GDPR

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1. Introductory provisions

1.1. These terms and conditions govern the rights and obligations between the e-shop operator and the Customer.
1.2. The e-shop operator, referred here as a seller means:

▪ Business name: Maroš Lacinák - Wandering Swordsman

▪ Registered office: Žarnov 803, 013 62 Veľké Rovné, Slovakia

▪ Company ID: 57 134 979

▪ Tax ID: 1083 970 272

▪ Email: Sheaths@WanS.sk

1.3. The terms and conditions are governed by the laws of the Slovak Republic and the European Union.
1.4. The customer agrees to these Terms and conditions by placing an order.

 

2. Definitions

2.1. Seller - the company operating the e-shop.
2.2. Customer - a natural or legal person placing an order.
2.3. Personalised product - goods manufactured, printed, engraved, assembled, or otherwise customized based on

specific instructions, data, designs, text, images, dimensions, or preferences provided by the customer, which cannot be resold to other customers without financial loss.

2.4. Product - any other goods that is not personalised.

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3. Subject matter of the contract

3.1. The subject matter of the contract is the sale of personalised products tailored to the Customer's requirements

or sale of products via the online store.

3.2. Personalization means in particular: design modification, own text or graphics, choice of dimensions,

materials, or colours.

3.3. The Customer acknowledges that personalised production begins immediately after payment, and changes or

cancellations may not be possible.

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4. Order and conclusion of contract

4.1. The Customer orders goods via the e-shop, the order is a proposal to conclude a purchase contract.
4.2. The contract is concluded upon confirmation of the order by the seller.
4.3. This consent is binding and irrevocable. Before completing the order, the Customer explicitly consents to:

▪ immediate commencement of production,
▪ waiver of the 14-day withdrawal right,
▪ non-refundability of personalised products once production has begun.

4.4. The Customer represents and warrants that:

▪ They own or have rights to all submitted text, logos, images, or designs,
▪ Submitted content does not infringe trademarks, copyright, or third-party rights,
▪ Submitted content is not unlawful, offensive, defamatory, prohibited, harmful or malicious.
▪ They indemnify and hold harmless the seller against all claims arising from customer-supplied content. The seller is not responsible for any copyright infringement by the customer.

4.5. The seller reserves the right to refuse an order in cases of incorrect pricing, stock unavailability, suspected

fraud or without giving an explicit reason.

4.6. The seller reserves the right to limit the quantities of products in one order or per person.
4.7. Due to the custom production process, minor variations may occur, including:

▪ slight colour differences due to screen calibration or printing technology,
▪ small dimensional tolerances within manufacturing norms,
▪ minor alignment or positioning variations.

Such variations do not constitute a defect.

 

5. Prices and payment

5.1. All prices are displayed in EUR and include VAT unless stated otherwise.
5.2. Accepted payment methods:

▪ bank transfer,
▪ credit/debit card via third-party payment gateways.

5.3. The seller reserves the right to request payment for products and personalised products in advance.
5.4. The seller reserves the right to change prices at any time.
5.5. Prices for the delivery to the individual destinations are specified here.

 

6. Delivery terms and shipping

6.1. The production of personalised goods begins after receipt of payment.
6.2. The production time is approximately one month and depends on the complexity of the order.
6.3. The delivery time depends on the third-party carrier and delivery location.
6.4. The Customer is obliged to check the shipment upon receipt.
6.5. Delays or failures in producing Personalised Products due to supplier disruptions, technical failures,  labour

shortages, or force majeure events shall not constitute breach of contract.

6.6. The seller delivers products within the European Union and selected international destinations.
6.7. Applicable fees for the delivery to the individual destinations can be found before ordering here, and are

clearly displayed before payment is completed.

6.8. If the Customer fails to accept delivery and the parcel is returned:

▪ personalised products are not refundable,
▪ standard, non-personalised products may be refunded excluding shipping costs,
▪ the Customer may request re-shipment at their own expense,
▪ storage or handling fees may apply.

 

7. Withdrawal from the contract

7.1. Pursuant to Article 16 (c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25

October 2011 on consumer rights, the Customer does not have the right to withdraw from the contract in the case of:

▪ goods made to the consumer's specific requirements or clearly personalised,
▪ withdrawal and refunds are only possible in the event of an error on the part of the Seller. Timely proof of Seller's error is necessary. More in part 8 of these terms.

7.2. Customers may withdraw within 14 days from receipt for non-personalised products.
7.3. To exercise withdrawal:

▪ contact Seller by email, informing about the will to withdraw.
▪ return unused goods within 14 days.

 

8. Complaints, Liability for Defects and Warranty

8.1. The Customer has the right to complain about a product if:

▪ it does not correspond to the confirmed order specifications,
▪ it contains a manufacturing defect or is materially defective.

8.2. Complaints do not apply to:

▪ errors in the information provided by the Customer,
▪ subjective evaluation of the design,
▪ minor deviations of shape or colour. Products are hand-made, every product is unique and slight deviations from presented pieces are to be expected.

8.3. Refund requests based on taste, personal preference, change of mind, or resale value shall be rejected.
8.4. The Seller is liable for defects that appear within 24 months from delivery of the product, in accordance with

applicable consumer protection laws. Warranty covers structural failures of stitching, fastening elements, or leather integrity resulting from intended use.

8.5. In the event of a justified complaint, the Customer is entitled to have the defect remedied free of charge,

primarily by repair. If repair is not possible or proportionate, the Seller may offer replacement or an appropriate price refund.

8.6. The warranty does not cover:

▪ damage caused by improper use, misuse, modification, or intentional damage,
▪ cuts, punctures, or mechanical damage inconsistent with intended use,
▪ natural wear and tear, color changes, or patina resulting from regular use,
▪ damage caused by exposure to excessive moisture, chemicals, or extreme conditions.

8.7. The Seller reserves the right to examine the product to determine the cause of damage before approving the

complaint.

8.8. The Customer is responsible for shipping the product to the Seller. If the complaint is deemed justified, the

Seller will reimburse reasonable shipping costs and cover the cost of return shipping after repair.

8.9. In the case of complaint, contact Seller by email, informing about the issue, along with the photos of
      problematic parts. Seller will get in touch with the Customer soon, and will discuss next steps individually. 

8.10. Complaints are processed within 30 days, unless agreed otherwise. 

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9. Transfer of Risk

9.1. In compliance with EU law, risk transfers upon delivery to the Customer.

 

10. Intellectual property

10.1. The design, photographs, and content of the e-shop are protected by copyright.
10.2. The Seller’s products incorporate distinctive design features, construction methods, and combinations of

functional elements that constitute original authorial work. Reproduction, close imitation or commercial use without the seller's prior written consent is prohibited.

 

11. Third-party links

11.1. Certain content, products and services available via our web may include materials from third-parties.

Third-party links on this web may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

11.2. We are not liable for any harm or damages related to the purchase or use of goods, services, resources,

content, or any other transactions made in connection with any third-party websites.

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12. GDPR

12.1. We may collect the following categories of personal data: name and surname, billing and shipping address,

email address, phone number, order history, purchased products (including personalised product details), invoice and payment records.

12.2. Wix platform functions as a service provider for this website, collecting and processing customer data

according to Wix’s own policies, that can be found here.

12.3. We do not store full payment card details. Payments are processed by third-party payment providers.
12.4. If you upload custom text, images, or designs for personalised products, we process this content only to fulfil

your order.

12.5. We store personal data only as long as necessary:

▪ order & invoice data: as required by tax law,
▪ customer accounts: until deletion request,
▪ marketing data: until consent withdrawal,
▪ technical logs: short-term only.

12.6. You have the right to:

• access your personal data, correct inaccurate data, request deletion (“right to be forgotten”), restrict

processing, object to processing, withdraw consent at any time, request data portability, lodge a complaint with a supervisory authority (Office for Personal Data Protection)

▪ to exercise your rights, email: Sheaths@WanS.sk

 

13. Cookies & Tracking Technologies

13.1. We use cookies for website functionality and analytics.

• Essential Cookies are necessary for the basic functions of our website, such as security, network

management, and accessibility. Without these cookies, certain features of the site may not be available.

• Analytics Cookies help us understand how visitors interact with our website by collecting and reporting

information anonymously. This data allows us to analyze site traffic and improve the user experience.

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